a Division of McKinzie & Associates

Training Etiquette

Netiquette Policy


"Netiquette" or "network etiquette" defines appropriate communication in the online environment. In short, it governs the way that we interact with each other via this online platform. Our Instructors encourages students and staff to use common courtesy in all forms of electronic communication to promote effective and positive interactions.


Please respect these guidelines when interacting with other students and instructors as part of your online training courses:


1. Do not use sexual, offensive, prejudicial or overly critical language.


2. Do not use threatening language or personal attacks. You may politely disagree with an idea, but never make it personal.


3. Posting personal information of another student or Instructor is prohibited


4. Understand that it is hard to interpret the "tone" of online communication. Humor and sarcasm are easily misunderstood. Use an emoticon (☺) to let your reader know when you are being less serious. Choose your words carefully so your true meaning is understood. 5. Everyone taking the courses may not be from the United States. English may not be their first language. Make allowances for possible misunderstandings and unintended discourtesies.


5. Be tolerant of mistakes. Everyone is not proficient with computers so mistakes, misspellings, delays, and misdirected communications will always happen. Don’t automatically read the worst into something that is probably nothing more than an innocent mistake.


6. It is not your responsibility to correct someone for a mistake or inaccurate information, be polite and professional.


7. Avoid "flaming," which is the expression of extreme emotion or opinion in an email or online discussion forum. Misinterpretation of an email or post followed by an impulsive response will only make the situation worse.


8. Do not forward an email message, file attachment or photo without the author’s permission. Asking for permission demonstrates your integrity and respect for their communication.


9. When composing electronic communications, remember the following:


DON’T TYPE IN ALL UPPER CASE LETTERS. Not only is upper case harder to read, it is the electronic form of shouting.


Be careful in using bold fonts. It is often used to convey a tone of anger.


Avoid changing the font to lighter colors like red or light green as it often cannot be seen by people with color blindness.


Keep paragraphs short and easy to read. Use blank lines in between paragraphs.


Avoid acronyms or abbreviations unless the entire class is familiar with them. Avoid shorthand like "u" for you and "b4" for before. Keep in mind others may not be familiar with these shortcuts and may not understand your meaning.


Use spell check and take time to proofread your message. Make sure you are not conveying an unintended context or tone. If you are concerned that someone is being harassing, demeaning, or abusive, it is your responsibility to report this activity. It is not tolerated.